Meeting needs is what we’re all about

Identifying and removing accessibility barriers and providing our service in a way that respects dignity and independence isn’t just about meeting the needs of a few — it’s about meeting the needs of all. 

Creating genuine accessibility will be a journey. We won't get it right all the time, but we'll work hard to meet the needs of all our customers.

We want to hear from you. If you have any feedback on our accessibility initiatives or have a specific concern about your experience with us, please contact us:


For TTY users (Bell Relay Service, who can then connect with us:

1-800-268-9242 (Ontario) or 1-800-361-6476 (Quebec)

For our feedback form, please see our accessibility policy.

Download "Accessibility Policy"  (.pdf 86 KB)

For further information on our commitment to accessibility please see our customer service accessibility plan.

Download "Customer Service Accessibility Plan"  (.pdf 45 KB)